Returning Goods and Declining Orders/Shipping
How do I return a product?
Send an email to sales@packagingprice.com to obtain an RMA number. Please return the item within thirty days. Items purchased from PackagingPrice cannot be returned or refunded more than 30 days after delivery; refunds are not permitted. Without Exception. In order for returns to be accepted, products must be unopened and in unused condition. All returned items must be clearly marked with the return authorization number supplied by PackagingPrice customer service. Returns of items without a return authorization number will not be refunded. Without Exception. Please do not write on returned items, as doing so will result in the denial of your refund due to the item’s unsellability.
Note: There is a 20% restocking fee for items returned with a Return Authorization Number.
There is a 20% restocking fee for orders and shipments refused without a Return Authorization Number.
Open Credits are valid for ninety days from the date of issuance. All credits expire after 90 days, without exception. All return authorization numbers are valid for thirty days following their issuance.
Claims – Shortage or Damaged Goods, and Orders Lost in Transit
The following items should be sent to Claims:
Product Defects Missing or Lost Items
Product/Shipment Defects
Return Permissions
All claims for material shortages or damage must be filed within 48 hours of delivery. Without Exception. All damaged claims shipments must be signed for as Damaged Product. Without Exception. If a claim is denied by the carrier and/or the original shipment is delivered, customers requesting replacement orders for damaged or lost shipments may be responsible for both the original order and the replacement order. All customers who choose to dispatch products from PackagingPrice using their own Common Carrier Account are responsible for filing damage or shortage claims with their respective carriers. When products are not shipped on a PackagingPrice Carrier Account, PackagingPrice is not accountable for any damage or shortage claims. Customer-specific Carrier Accounts will not provide information for 3rd parties to unauthorised personnel.
Please email sales@packagingprice.com regarding any shortages, missing, or damaged orders. Please provide the order number or purchase order number, item(s) shorted/damaged, quantity shorted/damaged, and images of the damages.
Prerequisites for processing a claim:
Signed Bill of Lading indicating damages, missing products, or missing skids
Please specify the item(s) and quantity per item that are missing, damaged, or defective if any are.
Please submit photographs of damaged or defective product.
Please indicate whether or not the black spray paint lines on the skid(s) were intact.
NOTICE: signing your POD “Subject to Count or Subject to Inspection” will not be considered a valid signature of receipt and may result in the denial of your claim. If you fail to provide the required documentation, your claim may be denied.
